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Position Details

Reference Number 12251
Position Title Support Facilitator
Employment Type Fixed Term Full Time
Department Way Back Support Service
Location Paradise Kids
Classification SCS Social Community, Home Care and Disability - SCS Level 4
Hours per Fortnight 76
Position Summary

Support Facilitator 


Wesley Mission Queensland (WMQ) is an innovative and responsive not-for-profit community service provider, with more than 70 locations throughout South East Queensland. We support more than 100,000 Queenslanders every year with aged care, disability and mental health services, youth and family programs, palliative care and emergency relief. With over 100 years’ experience in caring for our community, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see &

Position Title: Support Facilitator Award / EA: Social, Community, Home Care and Disability Services Award 2010 Classification: Level 4 Reports to: Program Manager 

Key Responsibilities Include:

  1.  Align one’s workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland’s Vision, Mission and Values.
  2.  Ensure individual and team practice is in accordance with the requirements of relevant legislation including the Human Services Quality Framework and the National Mental Health Standards.
  3.  Provide a non-clinical, case management-style support service that uses evidence-based approaches and focuses on 1) identification and intake; 2) needs assessment and support planning; 3) navigation, advocacy and coordination; 4) follow-up.
  4.  Work in accordance with psychosocial rehabilitation, social inclusion and recovery-oriented practice frameworks.
  5.  Provide a service that complements clinical service provision by supporting engagement with follow-up care and support by working collaboratively with existing services including hospitals and primary care providers
  6.  Provide assertive and practical support to access services related to individual needs. Outreach and in home/ community-based support.
  7.  Provide family and carer support with a focus on encouraging clients to maintain links with and grow natural support networks
  8.  Facilitate linkage to ongoing community supports as necessary e.g. primary care providers, community sector agencies (for example, drug and alcohol services, community health, housing/ accommodation services)
  9.  Linkages to community participation (volunteering), employment or study through local partner connections
  10.  Assist the client to resolve barriers to build strengths and resilience within the community through a recovery-oriented approach
  11.  Ensure client information is up to date and in accordance with support and funding requirements. As necessary draft documentation and reports for a range of stakeholders.
  12.  Undertake professional development which includes regular supervision and reflective practice.
  13.  Participate in client case reviews within and external to Wesley Mission QLD to ensure that client service continuity, an individualised approach to services and clear pathways of transition to a more independent life is achieved.
  14.  Where appropriate, participate in the development and implementation of quality and service improvement activities that continually improve the service we provide.

Why work with Wesley Mission Queensland

  • Working alongside people who love what they do
  • Salary Packaging
  • Product Discounts
  • Travel Discounts
  • Access to discounted holiday units
  • Employee Assistance Program


Wesley Mission Queensland's Vision is: ‘a compassionate, just and inclusive society for all’. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity and are a preferred employer for older workers. Wesley Mission Queensland has been recognised as a GOLD Mental Health First Aid Skilled Workplace by Mental Health First Aid Australia for our strong commitment to embedding the Mental Health First Aid program into our organisation. Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to Staff to potentially enhance remuneration.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Essential: Tertiary qualifications in community, social welfare, health or a related discipline.
Essential: Experience working within a recovery orientated service framework for mental health and/or suicide prevention.
Essential: Demonstrated knowledge and appreciation of the complex issues associated with those experiencing situational and psychological distress.
Desirable: Demonstrated experience working with people with complex support needs across the phases of service delivery including assessment, recovery-oriented practice, community engagement and evaluation of services delivered.
Contact Person Kirstyn Ross
Contact Number (07) 5569 1850
Contact Email
Alternate Contact Person Natasha Williams
Alternate Contact Number (07) 5569 1850
Closing Date 26/01/2021
Position Description
TWBSS - Support Facilitator GC - December 2020 (003).pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.