Intake worker - Homestay Ipswich 

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

HOMESTAY Ipswich (known as STARH)  is funded across the Ipswich City LGA, Lockyer Valley and Somerset Region to work with service users who are at risk of homelessness. The service is not funded to assist people who are experiencing homelessness. The case managers provide case management support to relevant clients to prevent them losing a tenancy that is at risk.

The intake worker will Provide professional support and advocacy, through intake and assessment, to families and individuals who are at risk of homelessness. The Homestay (STARH) Project is funded by the Department of Housing & Public Works to provide direct service delivery

Key Responsibilities Include:

1. Conduct initial eligibility phone assessment with families and individuals from the stated client group to collect information in line with stated objectives.
2. Provide information, advice and support for families and individuals in the regional sector as well as provide referral information and where appropriate supported referral to services for families and individuals in the regional sector.
3. Provide brief case management intervention and advocacy for families and individuals as assessed to meet their needs.
4. Attend STARH staff meetings and discuss eligible referrals in line with service capacity.
5. Maintain and update STARH Project resource information bank.
6. Produce reports as required and maintain accurate, up to date case notes and statistics.
7. Ensure that STARH activities meet duty of care obligations under the provisions of health and safety legislation and WMQ policy.
8. Facilitate processes to optimise communication, access to services and linkages between other service providers, community partners and relevant stakeholders to ensure client(s) needs are met.  This includes liaising with program development workers at other services who are able to provide needs based programs for the client group.
9. Assist the Coordinator in the delivery of STARH activities and programs including provide input to the annual budget development process with regard to STARH project objectives.
10. Ensure the needs and outcomes for the target group and STARH objectives are clearly understood by other stakeholders and report on barriers being experienced to service delivery.
11. Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes/materials and maintenance of accurate data and update in systems.
12. Operate within the STARH budget and maintain appropriate receipts and accounts.
13. Work collaboratively within a team environment, actively participate in regular staff, casework and work review meetings as well as in the training, supervision and support of volunteers and placement students if required.
14. In relation to other responsibilities accept such other duties as may be from time to time determined by the Coordinator.

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by 4pm, Friday 31st August 2018

Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  Salary Packaging is available to permanent Staff to enhance remuneration.