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Position Details
Reference Number 11404
Position Title Administration Officer
Employment Type Fixed Term Full Time, Fixed Term Part Time
Department Psychological Therapies Program
Location Rocklea
Classification Wesley Mission Queensland Administration Employees Enterprise Agreement 2018 - ASU Admin Officer Level 4
Hours 45
Position Summary

Administration Officer (Primary Mental Health Services)

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see &

The Administration Officer works within a small team providing administrative support to the Mild-Moderate Primary Mental Health Service for Brisbane South region. This role is responsible for supporting day to day administrative functions of the team and analysing and reconciling data for onward payment for services provided to eligible and non-eligible clients of the program.

This role is Fixed Term, potentially 0.6 FTE or Full Time.

Key Responsibilities Include:

1. Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
2. Provide administrative and secretarial support to the Program Manager and staff of the program as required.
3. Contribute to the ongoing development of the program including assistance with all administration and procedure development for new community based staff.
4. Monitor administration and building requirements of the Program and where established procedures do not exist, develop systems to meet changing needs using sound judgement and related skills.
5. Assist with the rollout, further development and administration of the rediCASE records management system, including providing support to subcontractors on program related system issues.
6. Analyse and reconcile data for accuracy prior to sending through to accounts for payment.
7. Facilitate and build effective and positive relationships with all internal and external stakeholders.
8. Work effectively as part of the team including the Program Manager, Intake and Assessment Advisor/s and Community Connectors – acting as a support to the intake process where necessary.
9. Ensure all communication and interaction with customers is respectful, empathetic and reflects the WMQ values. Provide all individuals who contact the team (primarily by phone and email) with a positive experience.
10. Maintain a high level of discretion and confidentiality through all interactions.

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at by 4pm, Tuesday 30th April 2019.  

For more information, please contact Vicki Hunt, Program Manager at or (07) 3717 7007

Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to enhance remuneration.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Contact Person Victoria HUNT
Contact Number (07) 3717 7007
Contact Email
Closing Date 30/04/2019
Position Description
Administration Officer - April 2019.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.