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Position Details
Reference Number 11316
Position Title Client Liaison Officer
Employment Type Fixed Term Full Time
Department Therapy CS
Location Therapy Centres K-ESS
Classification QSU Allied Health & Community Employees 2013 - QSU Community Services Level 4
Hours 76
Position Summary

Client Liaison Officer Allied Health Community (Fulton Wellbeing Centre)

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see &


Role Purpose and Position Summary:

• To assess and process referrals for allied health and day respite services, including determination of service eligibility.
• Ensure that prospective clients are placed in services which meet their needs as quickly and efficiently as possible.
• Consult with the CLO Team Leader to assist with prioritisation of referrals.
• To promote WMQ's services by networking with other Client Liaison Officers across Wesley Mission Queensland's other aged care services (including residential aged care and Community Care).


Key Responsibilities Include:

  1. Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
  2. Determine client eligibility for allied health services. If client is ineligible, it is the responsibility of the Client Liaison Officer to provide further advice regarding appropriate alternative services to potential clients/carers and refer on where appropriate.
  3. In collaboration with the CLO team leader, maintain a referral prioritisation list based on client clinical need.
  4. Efficient appointment scheduling and resource allocation for clinical and assistant staff.
  5. Development and maintenance of accurate electronic records.
  6. Conduct intake processing and initial assessments for new clients.
  7. Administration duties associated with client service delivery, including fee contribution management, banking, maintaining appointment scheduling for clinical and assistant staff and responding to email and telephone inquiries.
  8. Liaise with other client liaison officers across WMQ's aged care services to establish and maintain clear referral pathways and provide clients with a seamless approach to services delivery.


(Internal Applicants) To Apply Now log into MyRecruitment using with your WMQ email or via the WMQ network. Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at by 4pm of the closing date. 


For more information, please contact Cara MacFarlane via phone: 1800 448 448


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to enhance remuneration.

Contact Person Susan KING
Contact Number (18) 0044 8448
Contact Email
Alternate Contact Person Cara MacFarlane
Alternate Contact Number (18) 0044 8448
Alternate Contact Email
Closing Date 24/02/2019
Position Description
Client Liaison Officer_Allied Health_October 2017.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.