Customer Experience Advisor

Your new company

At Wesley Mission Queensland we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate in. We put the client at the heart of everything we do with 110 years of experience in delivering high quality care to a meet a wide range of needs.  We provide services within our purpose built facilities and across the broader community in South East Queensland. 

As a Not for Profit organisation, everything we do is for purpose and not profit.  All funds that we receive are invested back into our services and programs, which provide vital assistance to people throughout Queensland. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia           

Your New Role

We are passionate about providing exceptional client centred care. 

As a Customer Experience Advisor, you are the first point of contact for our customers and play a crucial role in the intake and triage of customers into the WMQ service delivery areas. You will provide exceptional advice, information and support to existing and prospective customers, their families and support networks. Part of your role will be to source referrals from a range of areas including phone, email, online or from provider portals such as My Aged Care and to commence the process of bringing customers into our various service areas. You will work to resolve queries quickly and positively while also identifying additional service opportunities.

This is a permanent role, based in the northern suburbs of Brisbane so no need to worry about parking!  You will work in a high performing team, leading the customer experience within this growing community service provider.  As a Not for Profit organisation, we offer a range of additional benefits as part of your working conditions; some of these are listed below.

About You

We are looking for a caring and compassionate customer service professional who has a passion for delivering exceptional customer experiences.

You are a strong communicator and are proactive and patient in your support of others. You know how to manage time effectively, juggle priorities and understand and have experience in using tools such as Excel, Microsoft Office or CRM systems to support your daily work.  We are looking for someone who knows and understands working within business performance and target frameworks. 

Previous experience in a call centre or a sales role would be advantageous, but most of all we want to see that you are customer-centric and committed to delivering an outstanding service.

Employee Benefits

Salary packaging
Product discounts
Travel discounts
Access to discounted holiday units
Working alongside people who love what they do

How to Apply

Applications must include a statement on how you will meet the requirements of the role (contained within the attached position description) and are to be submitted online at www.wmq.org.au or by clicking the "Apply Now" by 4pm of the closing date.

For more information, please contact Kelly Olsen at kolsen@wmq.org.au  

Why work with Wesley Mission Queensland

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program

Wesley Mission Queensland's Vision is: 'a compassionate, just and inclusive society for all'. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity and are a preferred employer for older workers. Wesley Mission Queensland has been recognised as a GOLD Mental Health First Aid Skilled Workplace by Mental Health First Aid Australia for our strong commitment to embedding the Mental Health First Aid program into our organisation. Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.