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Position Details

Reference Number 11892
Position Title Case Manager - Youth Housing and Reintegration Service
Employment Type Permanent Full Time
Department Youth Housing and Reintegration Service
Location Elorac Place K-ESS
Classification Social, Community, Home Care & Disability Services Industry Award 2010 - SCS Level 5
Hours per Fortnight 76
Position Summary

Case Manager 

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see

Case Manager YHARS- Youth Housing & Reintegration Service Full -Time Permanent 

Key Responsibilities Include:

1.     Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.

2.     Engage families and individuals from the stated client group to provide support in line with stated objectives.

3.     Develop and maintain professional relationships with the client(s) and relevant stakeholders to facilitate assessment of individual needs.

4.     Provide holistic case management, support and advocacy for the client(s) as assessed to meet their needs. This includes developing, planning, implementing and reviewing holistic case management plans with client(s) and providing professional tenancy advice, information, advocacy and support to clients as required and implement in holistic case management planning.

5.     Develop and maintain professional relationships with other services involved with the client(s) and participate in meetings with clients, and or other professionals as required and deemed appropriate.

6.     Facilitate processes to optimise communication, access to services and linkages between other service providers, community partners and relevant stakeholders to ensure client(s) needs are met.  This includes liaising with program development workers at other services who are able to provide needs based programs for the client group.

7.     Produce reports as required and maintain accurate, up to date case notes and statistics.

8.     Ensure that YHARS activities meet duty of care obligations under the provisions of health and safety legislation and WMQ policy.

9.  Ensure the needs and outcomes for the target group and YHARS objectives are clearly understood by other stakeholders and report on barriers being experienced to service delivery.

10.  Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes/materials and maintenance of accurate data and update in systems.


Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at by 4pm of the closing date.

For more information please contact Naomi Donohoe via email at

Why work with Wesley Mission Queensland

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.


Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Contact Person Naomi DONOHOE
Contact Number (07) 3151 6665
Contact Email
Alternate Contact Person Kerry Clayton
Alternate Contact Number
Closing Date 23/03/2020
Position Description
Case Manager – Youth Housing Reintegration Service - 2018.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.