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Position Details

Reference Number 11986
Position Title Family Support Worker
Employment Type Permanent Full Time
Department Hummingbird House
Location Hummingbird House K-ESS
Classification Salaried Staff - Position Level 04 (Without Car)
Hours per Fortnight 76
Position Summary

Family Support Worker


Hummingbird House is Queensland's only children's hospice and provides specialist paediatric palliative care to families across the state. The service offers short break respite stays, family support services, creative therapies, care at the end of life, after death care, and ongoing bereavement support for families caring for children with life limiting conditions. 


The Family Support Work role at Hummingbird House will provide professional support to families using culturally appropriate and family-centred approaches to care, in both group settings and on an individual basis. This role will also provide holistic support and skills development targeted specifically to families who are living with a child with a life limiting condition. 


In keeping with a holistic approach to Palliative Care, the scope of family support work takes place across the care trajectory - when a family is caring for a child with illness, around the time of death, and on into bereavement. Additionally, the provision of family support services may take place both at the hospice, family homes and other community locations. 


While Paediatric Palliative care is a specialist area of healthcare, given the family and community focused nature of this role - we acknowledge that there are a broad range of employment backgrounds, skills, experiences and qualifications which could contribute to effective work in this position. We encourage applications from individuals without specialised qualifications in palliative care.


The successful applicant will however be someone who can show considerable initiative and responsibility working with various stakeholders, across varying operational matters, whilst being accountable for outcomes.


Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at by 4pm of the closing date. 


For more information please contact Elham (Family Support Manager)

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see &

Why work with Wesley Mission Queensland?

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.



Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Essential: A tertiary qualification in one of the following disciplines: community services, family support, social work, human services or related field as deemed equivalent by the Family Support Manager and General Manager of Hummingbird House.
Essential: Demonstrated experience of delivering holistic (practical, emotional, psychosocial, spiritual etc) support to children, young people and their families, both in individual and group settings.
Essential: Demonstrated experience in case management and support work with families, young people or individuals.
Essential: Demonstrated experience in palliative care and end of life care, disability, education, or family support work contexts.
Essential: Demonstrated high level verbal and written communication and effective conflict resolution skills.
Essential: Demonstrated ability to problem-solve and set priorities in both self-directed and team environments.
Essential: Demonstrated commitment to quality improvement, research and professional development of self and others.
Essential: Demonstrated application of working collaboratively and within professional and ethical boundaries in complex situations as part of a multi-disciplinary team.
Essential: Demonstrated effective PC skills including MS Office and other related applications packages (including reporting)
Essential: Current Driver’s Licence and willingness to drive in the course of work.
Essential: Relevant probity checks required by legislation and WMQ policy.
Contact Person Elham Day
Contact Number (07) 3621 4364
Contact Email
Closing Date 19/08/2020
Position Description
HH Family Support Worker 072020.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.