STARH Case Manager

3 Month Fixed Term Contract - Full Time Hours

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

Key Responsibilities Include:

1. Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
2. Engage families and individuals from the stated client group to provide support in line with stated objectives.
3. Develop and maintain professional relationships with the client(s) and relevant stakeholders to facilitate assessment of individual needs.
4. Provide holistic case management, support and advocacy for the client(s) as assessed to meet their needs. This includes developing, planning, implementing and reviewing holistic case management plans with client(s) and providing professional tenancy advice, information, advocacy and support to clients as required and implement in holistic case management planning.
5. Develop and maintain professional relationships with other services involved with the client(s) and participate in meetings with clients, and or other professionals as required and deemed appropriate.
6. Facilitate processes to optimise communication, access to services and linkages between other service providers, community partners and relevant stakeholders to ensure client(s) needs are met. This includes liaising with program development workers at other services who are able to provide needs based programs for the client group.
7. Produce reports as required and maintain accurate, up to date case notes and statistics.
8. Assist the Coordinator in the delivery of STARH activities and programs including provide input to the annual budget development process with regard to STARH project objectives.
9. Ensure that STARH activities meet duty of care obligations under the provisions of health and safety legislation and WMQ policy.
10. Participate in and report to annual stakeholder group meetings.
11. Ensure the needs and outcomes for the target group and STARH objectives are clearly understood by other stakeholders and report on barriers being experienced to service delivery.
12. Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes/materials and maintenance of accurate data and update in systems.
13. Operate within the STARH budget and maintain appropriate receipts and accounts.
14. Work collaboratively within a team environment, actively participate in regular staff, casework and work review meetings as well as in the training, supervision and support of volunteers and placement students if required.
15. In relation to other responsibilities accept such other duties as may be from time to time determined by the Coordinator.
     

Qualifications, Knowledge and Requirements:
Essential:

1. Tertiary qualifications in human services or a related field.
2. Demonstrated experience using case management principles in a holistic framework.
3. Demonstrated experience working with families and individuals at risk of homelessness or homeless within an identified framework or model of practice.
4. Demonstrated experience in an intake, advice, advocacy and referral role or similarly related position.
5. Knowledge and understanding of tenancy law, particularly the Residential Tenancies and Rooming Accommodation Act and Residential Tenancies and Rooming Accommodation Regulation.
6. A good understanding of issues affecting the target group.
7. Demonstrated high level communication and interpersonal skills including experience in engaging and working with client(s).
8. Understanding and commitment to social justice principles, confidentiality and privacy.
9. Demonstrated ability to work with minimal supervision in an environment requiring flexibility and as part of a team.
10. Demonstrated experience in establishing and maintaining agency network relationships within the human service environment to better meet client needs.
11. Demonstrated effective PC skills including MS Office and other related applications packages (including reporting).
12. Current Suitability Card for Child Related Employment (“Blue Card”) and First Aid Certificate.
13. Current Driver's Licence and willingness to drive in the course of work.
14. Relevant probity checks required by legislation and WMQ policy.
     

Why work with Wesley Mission Queensland

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by 4pm of the closing date. 

For more information please contact Alicia Pont  via email APont@wmq.org.au

Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.