Office365 Specialist

Wesley Mission Queensland (WMQ) is an innovative and responsive not-for-profit community service provider, with more than 70 locations throughout South East Queensland. We support more than 100,000 Queenslanders every year with aged care, disability and mental health services, youth and family programs, palliative care and emergency relief. With over 100 years' experience in caring for our community, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

The Office365 Specialist is an emerging role in the Business Solutions Group (BSG) and will play a pivotal role in the operationalising of the Office 365 suite. 

Key Responsibilities Include:

• Provide support across the organization (this may be in person, online or over the phone)
• Provide accurate Incident Resolution and Service Request management, within established Service Level Targets, meeting or exceeding end-user requirements and expectations
• Identify and effectively prioritize all Incidents and Service Requests requiring urgent attention
• Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failure
• Develop an understanding of other organizational technology systems that interface with other systems to assist with the troubleshooting of inbound inquires related to departmental systems
• Office 365 Technologies - Power Apps, Power Automate, MS Teams, Power BI, Intune
• Microsoft Exchange with Email Archiving and/ or Exchange On-Line
• Microsoft SharePoint (including SharePoint Online and OneDrive for Business)
• Microsoft Windows PowerShell / PowerShell DSC
• Azure / AWS Cloud Technologies
• Integrating on-premises Active Directory with Azure AD as well as AWS Identity and Access Management (IAM)
• Assist in the development of support processes for O365 and other cloud-based services including configure and maintain portals, sites, pages, document libraries and access control.
• Provide high level technical support for on-line maintenance, fault diagnosis and the identification and implementation of remedial action including identification of new areas and business processes where Office 365 can be leveraged to continual process improvement
• Adhering to CIS Microsoft 365 Practices
• Ensure the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability
• Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

Why work with Wesley Mission Queensland

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by 4pm of the closing date.

For more information please contact Trevor Yarwood at TYarwood@wmq.org.au

Wesley Mission Queensland's Vision is: 'a compassionate, just and inclusive society for all'. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity and are a preferred employer for older workers. Wesley Mission Queensland has been recognised as a GOLD Mental Health First Aid Skilled Workplace by Mental Health First Aid Australia for our strong commitment to embedding the Mental Health First Aid program into our organisation. Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.