View Position
Position Details
Reference Number 11400
Position Title Workplace Coach
Employment Type Permanent Part Time
Department Dovetree Aged Care Community
Location Dovetree K-ESS
Classification Care & Support Employees EA - CSE Care Employee Level 3
Hours 75
Position Summary

Workplace Coach

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see &

Dovetree are looking for a Workplace Coach 37.5 hours a fortnight who will be responsible for the provision of facility based orientations for new employees. As well as the coordination, facilitation and administration of relevant internal training activities to provide social and recreational programs to clients/ residents.

Role Accountabilities:

1.     Align personal leadership behaviour and ethical standards with Wesley Mission Queensland's Vision, Mission and Values.

2.     Undertake orientation of new employees in line with WMQ commencement requirements, acting as an initial point of contact to assist new employees familiarise in the workplace.

3.     Coordinate and facilitate internal training sessions for employees; coaching and supporting them to achieve defined learning objectives.  This may include confirmation of current skills as well as additional skill development as identified.

4.     Support and assist the facility managers to coordinate and execute the local training calendar.

5.     Oversee and maintain a central location for training materials including training guides, e-learning materials and other support materials.

6.     Assist in the monitoring of staff training and attendance; entering training records and data for record management purposes.

7.     Engage and involve fellow employees in the processes associated with auditing and SOPHIE observations.

8.     Act as a conduit between management and staff to assist in the communication of new changes and protocols within the homes.

9.     Under the direction of the facility manager, provide assistance in relation to accreditation modules as required.

10.   Involvement in the provision of support for resident's lifelong learning.

Qualifications, Knowledge and Requirements:


1.     Demonstrated experience and capabilities in care practices aligned to the organisational processes.

2.     Demonstrated experience coordinating and delivering various training programs and workplace orientation.

3.     Certificate III in Aged care as well as Certified Eden Associate (or willingness to attain accreditation).

4.     Demonstrated experience as an Infection Control Representative or willingness to be trained to act in this role.

5.     Sound knowledge of the principles of work health and safety, including experience acting as a WMQ Emergency Warden and/or Work Health and Safety Representative or willingness to be trained and act in/work alongside these functions.

6.     Demonstrated effective communication and interpersonal skills with the ability to liaise, encourage, engage, actively listen and support various stakeholders at all levels, to achieve outcomes, particularly in relation to ensuring compliance with  legal and mandatory training requirements for staff.

7.     Sound organisational, time management and problem solving skills with the ability to be flexible and adaptable to change.

8.     Commitment and enthusiasm to the professional development of self and others, including the ability to develop and foster an understanding, commitment and enthusiasm to the principles of continuous improvement, person centred care and the Eden philosophy.

9.     Solid computer skills, preferably including the ability to effectively utilise MS Office and related applications for data entry and record management purposes.

10.  Demonstrated compassion and respect for residents, colleagues, and visitors.

11.  Demonstrated understanding and commitment to the principle of confidentiality.

12.  Relevant key personnel and probity checks required by legislation and WMQ policy.


1.   Certificate IV in Workplace Training and Assessment.

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at by 4pm, Tuesday 23rd April 2019.

Why work with Wesley Mission Queensland:

 Working alongside people who love what they do

Above Award pay

Salary Packaging

Income Protection

Product Discounts

Travel Discounts

Access to discounted holiday units

Employee Assistance Program


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to enhance remuneration.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Contact Person Arline Burnell
Contact Number
Contact Email
Closing Date 23/04/2019
Position Description
Workplace Coach - Residential Aged Care.docx.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.