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Position Details
Reference Number 11600
Position Title Team Support Officer
Employment Type Permanent Full Time
Department Pine Rivers Community Assisted Transport
Location Pine Rivers K-ESS
Classification ASU Administration Employees 2018 - ASU Admin Officer Level 3
Hours per Fortnight 76
Position Summary

Team Support Officer - Community Assisted Transport


Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see &


Team Support Officer - Community Assisted Transport

Permanent Full Time - 76 hours per fortnight 


Key Responsibilities Include:

1. Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
2. Provide a high level of administrative support to the team and clients to ensure efficient and timely processing of administrative processes, in accordance with established procedures and guidelines
3. Communicate effectively with staff, clients, and various stakeholders.
4. Perform various finance duties including the management of accounts payable and petty cash reconciliation.
5. Taking transport bookings/cancellations and entering them into ComCare (database).
6. Assisting in allocation of transports to drivers.
7. Ensuring volunteer drivers and assistants are rostered to allocated days.
8. Assisting coordinator with volunteer and client correspondence.
9. Perform various office procedures including ordering office supplies and stock control.
10. Provide client program support as required, including coordination of and transporting clients, assisting with client care, and assisting clients in and out of vehicles.
11. Participate in Workplace Health & Safety, infection control and other ongoing training.
12. Perform additional administrative duties as requested by the manager.


Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at by 4pm of the closing date. 


For more information, please contact Tara Mason on 07 3204 3900 or


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  WMQ values diversity and employee wellbeing, and fosters an environment that acknowledges the different perspectives and capabilities of our workers. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Contact Person Tara MASON
Contact Number (07) 3204 3900
Contact Email
Alternate Contact Person Jason Andrew
Alternate Contact Number
Closing Date 17/09/2019
Position Description
Team Support Officer - CATS.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.