View Position
Position Details

Reference Number 11757
Position Title Reception and Administration Officer
Employment Type Permanent Part Time
Department John Wesley Gardens Aged Care Community
Location John Wesley Gardens K-ESS
Classification WMQ Administration Employees Enterprise Agreement 2018 - ASU Admin Officer Level 3
Hours per Fortnight 33
Position Summary

Reception and Administration Officer


Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see


Position would be for 3 days a week preferably Tuesday, Wednesday and Thursday at 5.5 hours per day.  Please be advised days may change every now and then due to work loads or covering Leave.


Duties would be -  General Reception duties, sorting mail, answering calls, receiving and sorting faxes, greeting Visitors, Families and Residents.  Assisting contractors and Agency staff with swipes for access to communities.   


Key Responsibilities Include:

  1. Align one's workplace behaviour in accordance with the WMQ Charter, Values and Mission of the organisation.
  2. Demonstrate superior customer service skills in a busy care environment
  3. Undertake invoicing and reconciling accounts, purchasing and all non-medical stores.
  4. Management of roster changes, including use of Kronos data base.
  5. Identify and/or check requests for facility maintenance and submit through the T1 system.
  6. Participate in facility recruitment and orientation.
  7. Coordinate and oversight local building works, including liaising with maintenance and contract services.
  8. Participate in quality processes to meet legislative and regulatory compliance.
  9. Under delegation and as appropriate ensure effective complaints handling for residents and other significant persons regarding laundry, pharmacy, food, furnishings, maintenance, and other non‑clinical matters.
  10. Detailed understanding of staffing and workflows within an aged care environment.
  11. Responsible and accountable for own work.


Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at by 4pm of the closing date. 


For more information, please contact Amy Symons or Chris Schlieff via email: or ph: (07) 3151 6500.


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  WMQ values diversity and employee wellbeing, and fosters an environment that acknowledges the different perspectives and capabilities of our workers. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Contact Person Amy SYMONS
Contact Number (07) 3151 6500
Contact Email
Closing Date 17/01/2020
Position Description
Reception and Admistration Officer - updated.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.