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Position Details

Reference Number 11867
Position Title Practice Lead
Employment Type Permanent Full Time
Department CCP Brisbane South
Location Brisbane South CCP K-ESS
Classification WMQ Allied Health & Community Services Stream Enterprise Agreement 2018 - QSU Professional Officer 4
Hours per Fortnight 76
Position Summary

Practice Lead

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see &

WMQ is looking for a Permanent Full Time Practice Lead for our Brisbane Southside and Gold Coast In Home Care Team. The role is responsible for the operational management of home care staff and leading practice that delivers quality services to meet the consumer directed care model.

Whilst this role will be based at one of our central hubs, as an employee of WMQ, you will be required to work across multiple sites to oversee the delivery of services for the stream that you are responsible.

Key Responsibilities Include

  • Provide operational management of staff, including management of client loads, key performance indicators and other day to day operations.
  • Drive a customer centric culture and approach that ensures customer needs are at the heart of all activities.
  • Lead, motivate, and mentor team members to provide excellence, ensuring optimum service outcomes
  • Actively seek to create pathways for service delivery and business growth from multiple funding streams.
  • Support team members and help actively build a cohesive high performing team.
  • Manage customer feedback, ensuring a responsive and continuous improvement approach is applied

Why work with Wesley Mission Queensland

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Desirable: Must possess a relevant Tertiary qualification in a professional Allied Health discipline (Social Work, Psychology)
Contact Person Kelly OLSEN
Contact Number
Contact Email
Closing Date 27/03/2020
Position Description
Practice Lead_Final_ 26 Feb 2020.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.