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Position Details
Reference Number 11608
Position Title Case Manager - Supporting Those at Risk of Homelessness Project
Employment Type Permanent Full Time
Department STARH Program Logan
Location Beenleigh, STARH Program Logan
Classification Social, Community, Home Care & Disability Services Industry Award 2010 - SCS Level 5
Hours per Fortnight 76
Position Summary

Case Worker - STARH Program


Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see &


We are looking for a passionate, energetic, experienced and motivated team player who wants to join a dynamic team of professionals.  Our program offers outreach support to people in the community who are at risk of losing their tenancies and have a range of support needs across the lifespan.  We are seeking an open minded and committed team member who is passionate about making a difference in the lives of those vulnerable people in our community.  We offer a supportive, fun, hardworking and inclusive work environment, and are committed to growth and development within our team.  If you want to join us, please apply.


Full-Time Case Worker Position based at Beenleigh Office.


Key Responsibilities Include:

  1. Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
  2. Engage families and individuals from the stated client group to provide support in line with stated objectives.
  3. Develop and maintain professional relationships with the client(s) and relevant stakeholders to facilitate assessment of individual needs.
  4. Provide holistic case management, support and advocacy for the client(s) as assessed to meet their needs. This includes developing, planning, implementing and reviewing holistic case management plans with client(s) and providing professional tenancy advice, information, advocacy and support to clients as required and implement in holistic case management planning.
  5. Develop and maintain professional relationships with other services involved with the client(s) and participate in meetings with clients, and or other professionals as required and deemed appropriate.
  6. Facilitate processes to optimise communication, access to services and linkages between other service providers, community partners and relevant stakeholders to ensure client(s) needs are met.  This includes liaising with program development workers at other services who are able to provide needs based programs for the client group.
  7. Produce reports as required and maintain accurate, up to date case notes and statistics.
  8. Assist the Coordinator in the delivery of STARH activities and programs including provide input to the annual budget development process with regard to STARH project objectives.
  9. Ensure that STARH activities meet duty of care obligations under the provisions of health and safety legislation and WMQ policy.
  10. Participate in and report to annual stakeholder group meetings.
  11. Ensure the needs and outcomes for the target group and STARH objectives are clearly understood by other stakeholders and report on barriers being experienced to service delivery.
  12. Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes/materials and maintenance of accurate data and update in systems.
  13. Operate within the STARH budget and maintain appropriate receipts and accounts.
  14. Work collaboratively within a team environment, actively participate in regular staff, casework and work review meetings as well as in the training, supervision and support of volunteers and placement students if required.
  15. In relation to other responsibilities accept such other duties as may be from time to time determined by the Coordinator.


Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description), attach a cover letter and submit application online at by 4pm of the closing date. 


For more information, please contact Alicia Pont on (07) 3151 6102 or via


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  WMQ values diversity and employee well being, and fosters an environment that acknowledges the different perspectives and capabilities of our workers. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Essential: Degree Qualification in Psychology, Social Work, Human Services or related discipline.
Contact Person Alicia PONT
Contact Number (07) 3151 6102
Contact Email
Alternate Contact Person Aimee Prouse
Alternate Contact Number (07) 3151 6102
Alternate Contact Email
Closing Date 20/09/2019
Position Description
STARH Case Worker PD.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.