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Position Details

Reference Number 12007
Position Title Customer Experience Advisor
Employment Type Permanent Full Time
Department Customer Experience Centre
Location Customer Contact Centre K-ESS
Classification Wesley Mission Queensland Administration Employees Enterprise Agreement 2018 - ASU Admin Officer Level 3
Hours per Fortnight 76
Position Summary

Customer Experience Advisor


Your new company

At Wesley Mission Queensland we believe we are our best when our workforce is as diverse, talented and as passionate as the communities in which we live and operate in. We have over 100 years of experience in delivering Allied Health, Disability and Aged Care Services, we put the client at the heart of everything we do.

As a Not For Profit organisation, everything we do is for purpose and not profit.  All funds that we receive are invested back into our community services and programs, which provide vital assistance to people throughout Queensland. To learn more about our organisation, please see             


Your New Role

We are passionate about providing exceptional client centred care and support, as our Customer Experience Advisor you are the first point of contact and play a crucial role in the triage and intake of customers into the WMQ service delivery areas. You will provide advice information and support to existing and prospective customers, their families and support networks. You will be required to source referrals from a range of areas including phone, email, online or from provider portals such as My Aged Care. You will work to resolve queries quickly and positively while also identifying additional service opportunities.


About You

We are looking for a caring compassionate professional who has a passion for delivering exceptional customer experience. You're a strong communicator and are pro-active and patient in your support of others. You know how to manage time effectively, juggle priorities and you'll have a strong understanding of the Microsoft Office Suite include Outlook and Excel coupled with or experience using a CRM system to support your daily work as well as a demonstrated understanding of working within business performance and target frameworks.  Previous experience in a call centre would be advantageous, but most of all we want to see that you are customer centric and committed to delivering an outstanding service.



Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Working alongside people who love what they do


How to Apply

Applications must address the 'Qualifications, Knowledge and Requirements' for this role (contained within the attached position description) and are to be submitted online at by 4pm of the closing date.

For more information, please contact Kelly Olsen


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to enhance remuneration.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Contact Person Kelly OLSEN
Contact Number
Contact Email
Closing Date 11/08/2020
Position Description
Customer Experience Advisor Final.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.