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Position Details

Reference Number 11796
Position Title Care Leader
Employment Type Permanent Full Time
Department CC & I Administration
Location Brisbane North CCP K-ESS, Brisbane South CCP K-ESS
Classification WMQ Allied Health & Community Services Stream Enterprise Agreement 2018 - QSU Community Services Level 4
Hours per Fortnight 76
Position Summary

Care Leader - Float Position 

Brisbane and Greater Areas

About the Company

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with over 100 years' experience in delivering aged care, with more than 50 locations throughout South East Queensland supporting 100,000 Queenslanders every year.  As a not for profit organisation, everything we do is for purpose and not profit.  All funds that we receive are invested back into our community services and programs, which provide vital assistance to people throughout Queensland.

To learn more about our organisation, please see                       

About the Role

This is a Permanent Full-Time position of a Floating Care Leader to effectively and efficiently contribute to the delivery of Home Care Services within the Community Care and Inclusion Directorate of Wesley Mission Queensland (WMQ). Travel across Brisbane and greater areas is a requirement of the role.

This position will operate within the principles of Consumer Directed Care. You will provide effective support, coordination, information, advice and case coordination of customers with Home Care Packages. Provide leadership, support and development of Care Workers who are delivering services to people with aged care home support funding in accordance with WMQ policies and procedures and align with the Aged Care Quality Standards.

Key Responsibilities Include

·         Providing leadership and support to Care Workers (Aged Care services).

·         Ability to coordinate care services with minimal supervision including case management and assessment of Consumer's needs within a goal setting framework.

·         Provide excellent case management to case load of home care package clients while existing Care Leader is on leave.

·         Respond to client enquiries and client requests promptly and comprehensively

·         Document and record comprehensively so handover is seamless and detailed when Care Leader returns to work.


Skills and Experience

·         Certificate IV in Case Management/Service Coordination or other relevant qualifications/experience. (We will consider applicants working towards these qualifications)

·          Demonstrated understanding of the principles of Consumer Directed Care.

·          Highly effective interpersonal, oral and written communication skills including the ability to develop and maintain effective relationships with a wide range of stakeholders.

·         Highly effective organisational and time management skills.

·         Sound computer skills with the Microsoft Office suite of applications and client databases.

·         Current Driver's Licence and willingness to drive during work.

·         Ability to provide excellent, flexible and holistic care to a variety of customers with varying needs.

·         Understand and commitment to the principles and practices of privacy, confidentiality and professional boundaries in relation to all customers and staff.

·         Comprehensively insured Motor Vehicle, Current Driver's Licence and willingness to drive and use own vehicle (if required) in the course of work


Company Culture

As a Wesley Mission Queensland team member, you will be a part of a community of over 2,400 employees and 1,500 volunteers who are committed to making a difference in the lives of the people we support.

Your decision to work for Wesley Mission Queensland will help to achieve our vision of a compassionate, just, and inclusive society for all.

We believe strongly in our values of integrity, respect, empowerment, hope, justice, compassion and innovation and you can expect them to be a part of your day at work.



Salary sacrificing

Income Protection

Product Discounts

Travel Discounts

Access to discounted holiday units

Employee Assistance Program

Flexible working hours

Working alongside people who love what they do


Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at by 4pm of the closing date.

For more information, please contact Kelly Olsen


Wesley Mission Queensland's Vision is a compassionate, just and inclusive society.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to Staff to enhance remuneration. We highly encourage applications from people who identify as part of the Australian Aboriginal and/or Torres Straits Islander Community.

Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Essential: Tertiary Qualification or extensive experience in field
Contact Person Kelly OLSEN
Contact Number
Contact Email
Closing Date 24/01/2020
Position Description
Care Leader.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.