Support Services Coordinator

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

We are currently seeking to appoint a Support Services Co-ordinate who will be the first point of contact for all our visitors and clients at Sinnamon Village. The main purpose of the role is to provide customer centric services which are timely, engaging and efficient. In this role, you would be required to apply strong organisational and administrative skills while effectively managing the Support Service team. This role is based at Wesley Mission Queensland Sinnamon Park Office.

Key Responsibilities Include:

1.   Align one's workplace behavior in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
2.   Manage the support services team, includes setting KPIs and working alongside them to ensure expectations are met.
3.   Oversee the management and budgets for Ted's Cafe and also manage staff from the café, central cleaning and the role of Customer Services Coordinator.
4.   Provide leadership, coaching and direction to the team to support and engage effectively in order to optimise work performance.
5.   Conduct performance management discussions and putting plans in place where needed for improvements.
6.   Undertake all administrative duties including but not limited to providing coverage for the reception and office area while being the first point of contact for visitors and clients.
7.   Ensure invoicing and reconciling resident accounts/accounts, purchasing and all non-medical stores. Check and as appropriate authorise payment of invoices.
8.   Ensure good and accurate record keeping is done with appropriate receipts and accounts maintained at all times.
9.   Work collaboratively with every member of the team environment; with timely work review meetings
10. Identify or check requests for maintenance and submit through onsite maintenance officer and or the Tech One system in a timely manner. 
11. Risk assessments – oversight, coordination and/or willingness to undertake the role of Work Health and Safety Representative.
12. Ability to understand, interpret and apply conditions of service and workflows for staff in an aged care facility.
13. Monitor and evaluate organisation administrative procedures are adhered to (ie - Auditing of systems) and provide assistance with accreditation and other auditing processes
14. Ensure processes are in place for effective management of complaints received by residents or families and or other persons.
15. In relation to other responsibilities, accept such other duties as may be from time to time determined by Management.
 

The ideal candidate for this role will be a confident self-starter with a proven track record in providing outstanding customer service to all our clients.  Your high level of initiative will enable you to thrive when undertaking projects and tasks independently, and your effective time management and prioritisation skills will facilitate the efficient management of your workload.

Strong interpersonal and communications skills are critical to undertaking this role in a professional manner.  Extensive generalist administrative skills and an advanced level of proficiency with the Microsoft Suite of applications are also essential.  Tertiary qualifications in business administration or similar is essential.

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by 4pm, Friday, 19 October 2018. For more information, please contact Audrey Tovi, a.tovi@wmq.org.au

Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to enhance remuneration.