Customer Experience Analyst

Your new company

At Wesley Mission Queensland we believe we are our best when our workforce is as diverse, talented and as passionate as the communities in which we live and operate in. We have over 100 years of experience in delivering Allied Health, Disability and Aged Care Services, we put the client at the heart of everything we do.

To learn more about our organisation, please see www.wmq.org.au        

Your New Role

The Customer Experience Analyst is an emerging role in the Customer Experience Centre to ensure accurate reporting and timely information is collated and presented.

The role is responsible for improving the customer experience and driving business outcomes by undertaking analysis and interpretation of customer and research data resulting in key reports, dashboards and data visualisation that highlight key trends and critical customer insights.

About You

The ideal candidate will show 3-5 years' experience in designing and managing customer research, or experience in extracting insights from data, and identifying trends in customer data. You will be Degree qualified in psychology, business, marketing, statistics, maths, science, or related discipline. Show demonstrated experience with data analysis and reporting tools (e.g. Excel, PowerBI) with a high level of comfort working with large data files and experience in visualising data and communicating customer research insights.

Perks

Salary Packaging – Increase your take home wage!

Product Discounts

Travel Discounts

Access to discounted holiday units

Employee Assistance Program

Working alongside people who love what they do

How to Apply

Applications must address the 'Qualifications, Knowledge and Requirements' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by 4pm of the closing date.

For more information, please contact Kelly Olsen kolsen@wmq.org.au 

Wesley Mission Queensland's Vision is: 'a compassionate, just and inclusive society for all'. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity and are a preferred employer for older workers. Wesley Mission Queensland has been recognised as a GOLD Mental Health First Aid Skilled Workplace by Mental Health First Aid Australia for our strong commitment to embedding the Mental Health First Aid program into our organisation. Successful applicants are expected to abide by the WMQ Code of Conduct. Relevant criminal record checks will be undertaken on recommended applicant. To view our Privacy Policy, please click here. Salary Packaging is available to Staff to potentially enhance remuneration.