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Position Details

Reference Number 11883
Position Title Intake Worker - Youth Housing and Reintegration Service
Employment Type Fixed Term Full Time
Department Youth Housing and Reintegration Service
Location Elorac Place K-ESS
Classification Social, Community, Home Care & Disability Services Industry Award 2010 - SCS Level 4
Hours per Fortnight 76
Position Summary


Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see 

The Intake Worker works within the YHARS team, supporting young people at risk of homelessness within the South-Western suburbs of Brisbane. The YHARS program works with young people aged 12-21 years who may have multiple-complex needs, transitioning from Child Safety Orders or youth Detention Centre, and are at risk of homelessness. This role is responsible for overseeing and conducting the intake, assessment and referral services for eligible and non-eligible clients referred to the program.

The role is a Fixed Term Full-time role, based at Ellen Grove.

Key Responsibilities Include:

1.   Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.

2.   Assist the Coordinator in the delivery of YHARS activities and programs and provide general administration support.

3.    Conduct initial eligibility phone assessment with potential consumers, determine eligibility and provide initial information, referral advice, and other appropriate brief intervention support. 

4.    Liaise, consult, meet and collaborate with stakeholders to increase access to appropriate service responses for YHARS consumers.

5.    Provide brief intervention support via case management to consumers to enable the service to respond to the emerging needs of consumers.

6.    Provide intervention and advocacy for clients as assessed to meet their needs to aim to sustain their tenancies.

7.    Maintain and update YHARS resource database of information to ensure that all referral sources are up to date and relevant. 

8.    Produce reports as required and maintain accurate, up to date professional case notes and statistics.

9.    Monitor compliance with policies and funding guidelines, and provide advice and regular reports to the YHARS Coordinator.

10.  Active participation in training and supervision of volunteers and placement students, if required.


Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) by 4pm of the closing date.

For more information, please contact Naomi Donohoe via phone on: 3151 6666


Why work with Wesley Mission Queensland:

 Working alongside people who love what they do

Above Award pay


Income Protection

Product Discounts

Travel Discounts

Access to discounted holiday units

Employee Assistance Program

Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to potentially enhance remuneration.



Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Desirable: Tertiary Qualification in Human Services or above
Contact Person Naomi DONOHOE
Contact Number (07) 3151 6665
Contact Email
Alternate Contact Person Kerry Clayton
Alternate Contact Number
Closing Date 23/03/2020
Position Description
Intake Worker 2019.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.